I want to claim for

Individual Business

insurance.

Select the category below to submit your claim.

Family & Home

Medical & Personal Accident

Travel and Leisure

Vehicle

Claim for Term Life

Term Life Claims Process

Each claim is different, let us guide you through your claim:

STEP 1

File your claim

For life claim, please complete and sign the Personal Life Claimant Statement with supporting documents to filing a life claim
For disability and accident claims, please reach our claims department for assistance at (852) 2892 3809 or Life.medical@libertymutual.com.hk

STEP 2

Send us your claim

Please send the Personal Life Claimant Statement with supporting documents to us by mail

All life, disability and accident claims should be reported within 30 days from date of event to Liberty. Proof of Loss should be submitted to Liberty no later than 90 days from date of event.

STEP 3

Process your claim

Upon receiving all supporting documents, Liberty will process your claim.

Incomplete claim form cannot be accepted for processing of claim.

Further information may be needed.

STEP 4

Receive your claim amount

Reimbursement will be settled by cheuqe to the Policyholder/Beneficiary. Notification of payment will be issued for your reference

Your top questions, answered

When should I make a claim?

All life, disability and accident claims should be reported within 30 days from date of event to Liberty. Proof of Loss should be submitted to Liberty no later than 90 days from date of event.
What are the required documents to make a claim?
Proof of loss for Individual Life claim includes:
- Claimant Statement
- Original Policy
- Death Certificate/Notarial Certificate/Court Order for Presumptive Death
- Attending Physician Statement
- HKID copies of Deceased and Beneficiary
- Relationship Proof of Beneficiary
- Letter of Administration
- Residential Proof of Beneficiary
- Sick Leave Certificate
- Police Report/Traffic Accident Report, if applicable
- Medical Report(s), if applicable
All medical reports, information and evidences as required by us shall be furnished at Claimant's own expenses.
What method can I submit a claim?

You could send us your claim with supporting documents by mail

Address:
Claims Department
Liberty International Insurance Limited
13/F., Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong