• To notify Liberty in writing within 90 days from the first day of treatment of the Insured occurrence for which the claim is made
• Failure to notify the insured event with time limit as required will result in penalty on the percentage¹ of total claim value
• Notifying of the insured event from 91st day to 180th day: 10%
• Notifying of the insured event from 181st day to 270th day: 20%
• Notifying of the insured event from 271st to 365th day: 30%

¹ Percentage of total claim value

• Fill in the Claim Form and mail all relevant documents² to Liberty Claims Department at 18th floor, Vincom Office Building 45A Ly Tu Trong Street, District 1, Ho Chi Minh City
• The original copy of medical records
• Medical reports
• Test result: radiographic, biopsy, cytology, tissue pathology results
• Surgical, chemotherapy, radiotherapy certificates
• The prescriptions
• Supporting Invoices and receipts
• Death certificate and Certified legal inheritance confirmation 

² Required documents

• Upon receiving the completed set of documents, claims will be processed within maximum of 15 working days which is eligible as required in the claim procedure of the policy wording
• Any claim made by the Insured for the incurred actual expenses shall be reimbursed in Vietnam Dong subject to the prevailing regulations of Vietnamese government
• In case parent or tutor received reimbursement for the Insured under 18-year-old, the receiver shall provide the document that proves the relationship between him and the Insured such as: the copy of residence registration book or birth certificate; or other documents subject to the prevailing regulations of law