* Immediately notify Liberty Call Center of the accident by calling Onecall 1800 599 998 (24/7).

* Provide information & follow Liberty Call Center's instructions.

* Select the garage to repair the vehicle.

* Make appointment to do the inspection.

* Send the bike/take the bike to the garage following the appointment to do the inspection.

*  Fill in Claim Form - MotorCare and submit necessary documents as required from Liberty’s Claims handler to either:

• Head office: 18th floor, Vincom Office Building, 45A Ly Tu Trong, District 1, Ho Chi Minh City, Vietnam.
• Ha Noi branch office: Floor 10, East Tower, Hanoi Lotte Center Building, No. 54 Lieu Giai Street, Ba Dinh District, Ha Noi.

* Wait for garage's estimation.

* Confirm for the garage to repair following Liberty’s approval and wait for the garage’s repair.

* Liberty will pay for the net repair amount, not including the deductible, reduction of compensation amount and depreciation which is stated in the approval notice, if any, after the repair is completed and the documents were fully submitted.