* Immediately notify Liberty Call Center of the accident by calling Onecall 1800 599 998 (24/7).

* Provide information & follow Liberty Call Center's instructions.

* Select the garage to repair the vehicle.

* Make appointment to do the inspection.

* Send the car/ take the car to the garage following the appointment to do the inspection.

* Fill in Claim Form - AutoCare and mail the necessary documents as required from Liberty’s Claims handler to either:

• Head office: 18th floor, Vincom Office Building, 45A Ly Tu Trong, District 1, Ho Chi Minh City, Vietnam.
• Ha Noi branch office: Floor 10, East Tower, Hanoi Lotte Center Building, No. 54 Lieu Giai Street, Ba Dinh District, Ha Noi.

* Wait for garage's estimation.

* Confirm for the garage to repair following Liberty’s approval and wait for the garage’s repair.

* Liberty will pay the approved repair amount to the direct billing garage. 

* You need to pay for the garage the deductible, reduction of compensation amount and depreciation which is stated in the approval notice, if any, after the repair being completed.