Claim for Treatment outside Liberty's direct billing network

Treatment outside Liberty's direct billing network Claims Process

Each claim is different, let us guide you through your claim:
Applicable to HealthCare, MediCare, FamilyCare

STEP 1

Payment

Choose your preferred hospital or clinic for out-patient, dental or emergency in-patient treatment and pay for the expenses on your own account (for 24/7 emergency healthcare assistance by Europ Assistance please call +84 28 35 122324)

STEP 2

Notify Liberty about the insured event

Notify our Customer Service Center at Hotline 1800 599 998 or send email to Hotline@LibertyInsurance.com.vn about the insured event within 90 days of the first treatment date of the insured event or, in case of maternity, the date of delivery, unless otherwise agreed by the Company.

Unless there is a legitimate reason, failure to notify our Customer Service Center about the insured event or to submit the claim request within 90 days as mentioned above will result in a
penalty calculated as a certain percentage of the total claim value as follows:

After 91 days to 180 days: 10%
After 181 days to 270 days: 20%
After 271 days to 365 days: 30%

If you have informed our Customer Service Center about the insured event, you must submit the original medical records to Liberty within 1 year of the first treatment date.

STEP 3

Submit documents

Submit a completed Claim Form together with all the required documents to Liberty. Read more information in the FAQs below to learn about the required documents for claim reimbursement.

•Option 1: Submit documents online via E-Claim Portal

•Option 2: Deliver documents to: Health Insurance Claims Department, Liberty Insurance Company Limited. 18th Floor, Vincom Building, 45A Ly Tu Trong Street, District 1, Ho Chi Minh City

STEP 4

Reimbursement

Liberty will settle your claim request within 7 working days after receiving the complete set of documents, and reimburse your claim within 5 - 7 working days of sending the reimbursement confirmation letter to you.

Frequently Asked Questions (FAQs)

What are the required documents for claim reimbursement?
Out-patient claims
- Fully completed Medical Claim Form
- Original bills/invoices/receipts/original E-invoice (VAT invoices are required if the expenses are more than 200.000 VND)
- Medical Report (which clearly states the 1st symptom date, medical history, diagnosis etc)
- Breakdown of charges (treatment details)
- Referral letters from the attending physician requesting for tests, X-ray, MRI, CT-Scan
- Prescription (including physician signature, hospital or clinic stamp, etc)
- Vietnam Driving license (in case of traffic accident where you were the driver)
- Police report (in case of accident)
Dental claims
- Fully completed Dental Claim Form
- Original bills/invoices/receipts/original E-invoice (VAT invoices are required if the expenses are more than 200.000 VND)
- Dental report
- Vietnam Driving license (in case of traffic accident where you were the driver)
- Police report (in case of accident)
In-patient claims
- Fully completed Medical Claim Form
- Original bills/invoices/receipts/original E-invoice (VAT invoices are required if the expenses are more than 200.000 VND)
- Details of hospital expenses (each medication and procedure should be detailed)
- Medical Report (which clearly states the 1st symptom date, medical history, diagnosis etc)
- Hospital discharge certificate
- Prescription (including physician signature, hospital or clinic stamp, etc)
- Vietnam Driving license (in case of traffic accident where you were the driver)
- Police report (in case of an accident)
Who and how should I sent my claim requests to?

•Option 1: Submit documents online via E-Claim Portal

•Option 2: Deliver documents to: Health Insurance Claims Department, Liberty Insurance Company Limited. 18th Floor, Vincom Building, 45A Ly Tu Trong Street, District 1, Ho Chi Minh City
How can I contact Liberty?
24/7 Customer Service Support
- For 24/7 Emergency Health Assistance by Europ Assistance, please call: +84 28 35 122324
- For other enquiries: Please contact Liberty Customer Service Center at Onecall 1800 599 998 (Toll-free in Vietnam) or Hotline@LibertyInsurance.com.vn