Liberty TravelCare Global Travel Insurance

Travel internationally with peace of mind with Liberty travel insurance. ​Be protected in case of accidents, medical expenses, flight cancellation, lost luggage and COVID-19 related expenses.​ Enjoy a simple and fast purchase experience when you buy online.

Get up to 3 Billion VND

Coverage up to 3 Billion VND

Pay up to 3 billion VND in case of death or permanent disability due to an accident during an overseas trip.

Medical expenses coverage

Medical expenses coverage

Be covered for medical expense in Vietnam and abroad upto VND 3.6 billion

24/7 trip assistance

24/7 trip assistance

Get 24/7 customer support through our hotline

Travel Inconvenience Coverage​

Travel Inconvenience Coverage​

Be protected against trip interruptions or cancellation, with coverage up to VND 2.4 million every 6 hours of flight or baggage delay.

Lost or Damaged Items ​

Lost or Damaged Items ​

Protect your money, travel documents, luggage and other belongings in case of theft or robbery.

7 Days Smart Extension ​

7 Days Smart Extension

Your insurance will be extended up to 7 days if the trip is delayed due to an accident, illness or flight disruption. ​

We have got your needs covered

Compare our plans in detail, you’ll definitely find something that suits you

Maximum Coverage (Unit: 1,000 VND) Classic Executive Premier

Individual

Family

Individual

Family

Individual

Family

Personal Accident
Maximum Coverage (Unit: 1,000 VND) Classic Executive Premier
Individual Family Individual Family Individual Family
Accidental death or permanent disablement
As per the Contingency Percentage attached to the policy wording
Adult – 1,000,000
Child – 500,000
Adult – 1,000,000
Child – 500,000
Adult – 2,000,000
Child – 1,000,000
Adult – 2,000,000
Child – 1,000,000
Adult – 3,000,000
Child – 1,500,000
Adult – 3,000.000
Child – 1,500,000
Medical Expenses
Maximum Coverage (Unit: 1,000 VND) Classic Executive Premier
Individual Family Individual Family Individual Family
Overseas medical expenses
Medical and hospital expenses incurred while abroad as a result of illness or injury
1,000,000 1,700,000 1,600,000 2,400,000 2,400,000  3,600,000
Medical expenses incurred upon return to Vietnam
Follow-up treatment within 31 days from return date (following discharge from overseas hospital)
100,000 200,000 200,000 400,000 300,000 600,000
Overseas hospital visit
Transportation cost of one relative or friend if the Insured is hospitalized for more than 5 days while overseas
60,000 60,000 90,000 90,000 120,000 120,000
Additional accommodation expenses
Hotel accommodation incurred by one relative or friend if the Insured is hospitalized for more than 5 days while overseas
Aggregate limit
Daily limit



20,000
5,000



20,000
5,000



24,000
6,000



24,000
6,000



40,000
10,000



40,000
10,000
Overseas compassionate visit
Transportation cost of one relative or friend to assist in the preparation of the mortal remains
40,000 40,000 60,000 60,000 100,000 100,000
Child guard
Cost of returning unattended children to their home country or country of residence
60,000 60,000 80,000 80,000 120,000 120,000
Hospital income benefit (overseas)
Daily cash benefit of 1,000,000 VND while hospitalized overseas
16,000 16,000 20,000 20,000 50,000 50,000
Hospital income benefit (Vietnam)
Daily cash benefit of 500,000 VND while hospitalized in Vietnam immediately upon return
5,000 5,000 6,000 6,000 10,000 10,000
Medical expenses for pregnancy-related sickness
As incurred
24,000 24,000 30,000 30,000 60,000 60,000
24-hour medical assistance
On referral or arrangement basis
Europ Assistance Hotline Europ Assistance Hotline Europ Assistance Hotline Europ Assistance Hotline Europ Assistance Hotline Europ Assistance Hotline
Emergency telephone expenses
Telephone charges as a result of medical emergency
1,000 1,000 1,000 1,000 1,000 1,000
Medical Evacuation
Maximum Coverage (Unit: 1.000 VND) Classic Executive Premier

Individual

Family Individual Family Individual Family
Emergency medical evacuation
All expenses for emergency medical evacuation coordinated by International Europ Assistance hotline +84 28 3512 2324
As incurred As incurred As incurred As incurred As incurred As incurred
Repatriation of mortal remains
Transportation of mortal remains or cremation or burial at place of death
As incurred As incurred As incurred As incurred As incurred As incurred
Liability
Maximum Coverage (Unit: 1,000 VND) Classic Executive Premier

Individual

Family Individual Family Individual Family
Personal liability
Protection against third party claims for bodily injury or property damage caused by Insured's negligence while overseas
1,000,000 1,000,000 1,500,000 1,500,000 2,000,000 2,000,000
Inconveniences
Maximum Coverage (Unit: 1,000 VND) Classic Executive Premier

Individual

Family Individual Family Individual Family
Trip cancellation/postponement
Reimbursement of the non-refundable portion of travel costs paid in advance or administrative charges incurred due to unforeseen circumstances
50,000 80,000 80,000 120,000 120,000 160,000
Trip curtailment
A pro-rated amount will be paid for each complete day of the planned trip lost due to unforeseen circumstances
50,000 80,000 80,000 120,000 120,000 160,000
Trip disruption
A pro-rated amount will be paid for each complete day of the planned trip lost if the Insured is hospitalised overseas for more than 5 days
30,000 40,000 40,000 60,000 60,000 100,000
Travel/Flight misconnection
For each 6 full consecutive hours of delay due to flight misconnection while overseas
3,000 3,000 3,000 3,000 3,000 3,000
Travel delay
Maximum 2,400,000 VND for each full 6 consecutive hours your scheduled transport is delayed while overseas
12,000 12,000 12,000 12,000 12,000 12,000
Travel overbooking
Allowance for accommodation, meal and travel expenses if the Insured is unable to board the scheduled flight due to overbooking
1,600 3,200 2,000 4,000 10,000 20,000
Emergency purchases
Funds for purchase of essential personal items if the Insured's baggage is stolen or permanently lost
2,000 5,000 2,400 6,000 6,000 10,000
Baggage delay
Pays up to 2,400,000 VND for every 6 consecutive hours that the Insured's baggage is delayed while overseas
6,000 6,000 10,000 10,000 16,000 16,000
24-hour travel assistance
On referral or arrangement basis
Europ Assistance Hotline Europ Assistance Hotline Europ Assistance Hotline Europ Assistance Hotline Europ Assistance Hotline Europ Assistance Hotline
Losses
Maximum Coverage (Unit: 1.000 VND) Classic Executive Premier

Individual

Family Individual Family Individual Family
Loss of personal money
Loss of money due to robbery, burglary, theft or natural disasters while overseas
2,000 5,000 3,000 6,000 6,000 12,000
Loss of travel documents
Pays for the cost of obtaining replacement travel documents lost as well as additional travel and hotel accommodation expenses incurred while overseas
24,000 24,000 24,000 24,000 24,000 24,000
Loss of or damage to baggage & personal effects
Up to 5.000.000 VND for each item or set or pair of items and up to 20.000.000 VND for a laptop computer
30,000 30,000 40,000 40,000 60,000 60,000
Rental vehicle excess cover
Covers for any excess or deductible which the Insured may be required to pay for accidental loss or damage to their rental vehicle
10,000 10,000 12,000 12,000 24,000 24,000
Closure of travel agent
Pays for loss of travel related expenses paid in advance as a result of financial collapse or default of the travel agent in Vietnam
30,000 40,000 50,000 60,000 70,000 80,000
Home guard
Covers for loss or damage to the household contents in the Vietnam residence due to fire when left vacant during the trip
20,000 20,000 30,000 30,000 60,000 60,000
Extensions
Maximum Coverage (Unit: 1.000 VND) Classic Executive Premier

Individual

Family Individual Family Individual Family

Hijack benefit
Pays an allowance if the aircraft in which the Insured is traveling is hijacked for at least 12 consecutive hours

Aggregate limit
Limit per 12-hour period



 

20,000
1,300



 

20,000
1,300



 

24,000
2,000



 

24,000
2,000



 

30,000
2,600



 

30,000
2,600

Automatic extension
If the trip is delayed because the Insured is sick or has an accident or because the scheduled flight is delayed, the insurance policy will be automatically extended for the period of such delay
7 days 7 days 7 days 7 days 7 days 7 days
Disruption/Withdrawal of hotel services
Pays 1,500,000 VND for each 24-hour period in the event of disruption or withdrawal of hotel services as a result of strike or riot at the travel destination
3,000 3,000 3,000 3,000 3,000 3,000

Important Information

Please read carefully before purchasing Liberty TravelCare Insurance

Travel Regions
  • ASEANBrunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore and Thailand
  • Asia PacificASEAN, China, Hongkong, Taiwan, Korea, Japan, India, Sri Lanka, Pakistan, Australia and New Zealand
  • WorldwideAll countries except those under sanctions or embargoes by the United Nations, the United States of America, the European Union, and the United Kingdom
Eligibility Criteria
  1. Definition of Family:
    • Up to 2 adults and any number of the children departing from and returning to Vietnam at the same time
    • The child(ren) must be related to either of the insured adults
  2. For Annual policies:
    • Up to 2 adults who are legal spouses and any number of children
    • The child(ren) must be accompanied by either of the insured adults in any trip during the Period of Insurance
  3. Children
    • Maximum 17 years old
  4. Adults:
    • Below 70 years old:
      • Covid-19 treatment expenses including emergency evacuation and repatriation: fully covered subject to fully vaccinated (2 doses) on the issuance date. No coverage of Covid-19 and related expenses if the Insured has not fully vaccinated yet (2 doses) on the issuance date.
      • Non-Covid-19 medical treatment expenses: fully covered.
      • PA/Liabilities/Inconveniences/Losses/Extensions: covered up to sub-limit, no-copayment/deductible.
    • From 70 years old up to 80 years old:
      • The evacuation and repatriation will NOT be covered because our benefit is not applied for people from 70 years old and above.
      • The medical expenses/PA/Liabilities/Inconveniences/Losses/Extensions will be covered subject to: The Insured Person(s) fully Covid-19 vaccinated (02 doses) on the issuance date and has not infected Covid-19 before the inception date of the Policy; and The 50% co-payment will be applied for all medical expenses.
      • This Policy will not cover for any expenses if the Overseas Trip or the activities carried out during the Overseas Trip are undertaken against medical advice of Your Doctor in Vietnam.
  5. The unvaccinated child(ren) will be covered when traveling with fully Covid-19 vaccinated relatives/father/mother on the issuance date.

Age limit at inception

Maximum 80 years old

Citizenship

This policy is only available to Vietnamese citizens and permanent residents of Vietnam.

Length of trip
  • For single trip travel insurance policies, the length of a trip shall not exceed 186 days
  • For annual travel insurance policies, there is no limit on the number of trips during the Period of Insurance. However, the length of a trip shall not exceed 90 days
Major Exclusions
  1. Any pre-existing condition or excluded illness
  2. Intentional self-injury, suicide or attempted suicide or insanity
  3. Any professional sport, racing and competitions of any kind, rock or mountain climbing involving the use of ropes or equipment, hang gliding, skydiving or parachuting
  4. The use of alcohol or drugs not prescribed by a medical practitioner
  5. HIV (Human Immunodeficiency Virus) or any HIV related illness including AIDS (Acquired Immune Deficiency Syndrome) or any mutant derivative or variations or their complications
  6. Sexually transmitted diseases
  7. Contraception, miscarriage, childbirth, pregnancy, abortion or their complications
  8. Any expenses in respect of treatment or operation undertaken as a preventive measure, e.g. vaccination, circumcision, inoculation and the like
  9. Dental treatment (except necessitated by an accidental injury to sound and natural teeth)
Need Help
  1. Emergency Assistance
    Please call +8428 35 122324 for immediate assistance by Europ Assistance. Emergency medical evacuation and repatriation will also be organized by Europ Assistance. Covered expenses will be paid directly to Europ Assistance by Liberty, subject to the policy terms and conditions.
  2. Claims procedure
    All claims notification/documents must be sent to Liberty within 30 days after the occurrence of any event which may give rise to a claim. Please call our 24/7 Customer Service Center One-Call 1800 599 998 for further assistance.

Common questions about travel insurance

1.What are the benefits of TravelCare insurance?

We never know what might happen during our trips, but TravelCare travel insurance will protect you in cases like:
- Sickness, injury or death while traveling abroad and receiving treatment when returning to Vietnam
- Your flight is canceled due to adverse weather such as storm or blizzard.
- Personal money, travel documents, luggage and personal property stolen during overseas travel

In addition, you can enjoy more benefits under the coverage of TravelCare's insurance plan. For full details, please refer to the Policy Wording or contact us for more complete advice: Hotline Onecall 1800 599 998 (toll-free) during office hours (Monday - Friday). 8:30 AM - 5:30 PM)

2. What should I do if I need urgent assistance while traveling?

Liberty TravelCare global travel insurance provides 24/7 assistance for medical emergencies and other emergencies during your international travel.
In emergency situations, please call +8428 35 122324 for immediate assistance by Europ Assistance. Emergency transportation and repatriation will be handled by Europ Assistance. Costs covered by the insurance liability will be paid directly by Liberty to Europ Assistance, subject to the terms and conditions of the policy.

3. How to buy Liberty TravelCare global travel insurance?

With just 4 steps below, you can buy TravelCare international travel insurance for yourself and your family:
Step 1: Fill in trip information
Step 2: Select the desired insurance package
Step 3: Fill in passenger information
Step 4: Confirm and pay
In addition, you can also leave your contact information via the registration form or call Hotline Onecall 1800 599 998 for a free consultation.

4. What are the payment methods when buying TravelCare travel insurance?

Liberty Insurance offers a variety of payment methods for customers when buying travel insurance online on the website https://www.libertyinsurance.com.vn/. You can pay by the methods below. :
- Payment via ATM card or bank account
- Payment by QR code with mobile app
- Payment using a credit or debit card

5. What international travel insurance packages does Liberty Insurance offer?

Liberty TravelCare offers diverse insurance packages with attractive insurance benefits, flexible options, to meet all insurance needs of customers. Customers can buy travel insurance for individuals or the whole family with options including: Classic, Executive, Premier

6. What are the steps to claim TravelCare travel insurance?

The Travel Claims Form must be completed and submitted to Liberty Insurance together with the following supporting documents:

- Insurance policy/ certificate (original)
- Photocopy of passport
- Photocopy of air ticket/boarding pass
- Proof of duration of the trip if the travel policy is an annual policy
- Other supporting documents 
Your claim requests should be sent by registered post to: Liberty Insurance Limited - Claims Department, 18th floor, Vincom Office Building, 45A Ly Tu Trong, Ben Nghe Ward, District 1, Ho Chi Minh City
Read the detailed claim process at: https://www.libertyinsurance.com.vn/en/claim-travel